An AI front desk for athenahealth practices.Every call you miss is a patient booking somewhere else.
MedPhone answers every call, books it straight into athenahealth, and gives your team their day back for billing and collections. HIPAA compliant.
Every missed call is a patient who never comes back.
Missed calls, missed revenue
A patient who reaches voicemail books with the next clinic on the list.
Front desk burnout
Front desk teams spend up to 80 percent of their day on the phone.
After hours goes unanswered
Nobody picks up at 8pm on a Tuesday, and those callers rarely try again.
Hiring is not the answer
A fully loaded front desk hire runs about $52,000 a year, and still works 40 hours.
Patients reach a person, not a voicemail. Your staff get their day back.
Patients get through, day or night
The 8pm Tuesday calls that used to hit voicemail now get booked. At Synergy Medical, roughly 40 to 50 a week.
Your front desk, freed up
Ten to fifteen hours a week off the phones at Synergy Medical, back into billing and collections.
HIPAA compliant from day one
Every conversation encrypted and logged, from the first call. The detail is published, not promised.
Call routing
One number. Everything behind it.
A patient dials the practice. MedPhone answers, works out what they need, and finishes it in athenahealth before they hang up. What it cannot finish, it hands to the person you nominate.
Inbound call
Any hour, any number of callers at once
Finished on the call
Scheduling and booking
Reads real availability and writes the appointment in.
Booked, Tue 9:40am
Rescheduling and cancellation
Finds the appointment, offers alternatives, releases the slot.
Moved, Thu 2pm to Mon 11am
New patient intake
Demographics and reason for visit, taken on the first call.
Intake, first visit
Prescription refills
Medication, dosage and pharmacy, into the clinical inbox.
Refill, atorvastatin 20mg
Insurance intake
Captures the plan and flags what does not match.
BCBS PPO, group 48213
Text confirmation
Appointment details sent by text before the call ends.
Text sent, Tue 9:40am
Not finished on the call, on purpose
Transfer to your front desk
Anything unusual goes to the person you nominate.
Transferred, front desk
Emergency: tells the caller to dial 911
Detects an emergency and tells the caller to hang up and dial 911.
Detected, told to dial 911
Written straight into the chart
Hear it answer a call.
This is what a patient hears when they call your practice.
Player not loading? Watch the call on YouTube.
Synergy Medical, Michigan.
A family medicine practice on athenahealth. In two months MedPhone answered about 2,848 calls and took more than half the phone load off the front desk. Read the case study.
We take calls a month, and about percent go unanswered.
Change either number. The example starts at 800 calls a month with 20 percent unanswered, and assumes 15 percent of missed calls are new patient inquiries, half of those would have booked, and 65 percent never call back, at $3,000 lifetime value (Physicians Weekly, 2021).
160
missed a month
1,920
missed a year
288
were new patients
144
would have booked
94
never call back
What an AI front desk does for an athenahealth medical practice.
Automate communication, reduce manual work, and improve patient experience, all in one platform.
Doctor Portal
Today's schedule, missed calls and pending refills, in one view your providers can actually check.
Call Management
Handle patient calls automatically, with the same answers every time.
Manual Booking
Add or move an appointment by hand whenever you want to. It lands in the same schedule MedPhone books into.
Insurance Intake
The plan, member ID and group taken while the patient is still on the line, and anything that does not match the record flagged for your staff.
Payment Processing
Securely collect copays and payments via Stripe with pre-visit payment links.
View Transcript
Patient requests and updates are documented automatically, keeping records accurate.
Integrations
Connects with your existing systems to keep workflows seamless and data in sync.
Voice AI Automation
Scheduling, refills and insurance questions handled on the call, in the language the patient asks in.
Workflow Settings
Customize how calls, messages, and workflows are handled based on your practice's needs.
Priced on calls answered, not people hired.
MedPhone bills on the calls it handles. Hiring another receptionist never raises the bill.
Work out your monthly bill.
Drag to your monthly call minutes. A typical primary care practice runs around 4,000.
1,000 minutes included, so there is nothing extra to pay. That covers the whole practice, however many providers and front desk staff you have, with every simultaneous caller answered.
Frequently Asked Questions
Answers to the questions practices ask before they book a demo.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
MedPhone AI is a HIPAA compliant AI front desk for medical practices. It answers inbound calls, books and reschedules appointments, and handles refill requests directly inside the practice EHR through official APIs. MedPhone is live in production on athenahealth.
Yes. MedPhone encrypts all PHI at rest with AES 256 and in transit with TLS 1.3, and maintains a full audit log of every call and every EHR action. Every vendor that can touch PHI is held to the same obligations, and the full compliance documentation is available to compliance officers on request.
MedPhone is live in production on athenahealth as a verified Marketplace Partner. eClinicalWorks, ModMed, Dentrix and NextGen each have a partial integration covering core scheduling workflows, with further capabilities in active development. Custom integrations are available for practices at 10 providers or more on other systems.
MedPhone bills on the calls it answers, starting at $150 a month, so hiring another receptionist never raises the bill. A fully loaded front desk hire in the US averages about $52,000 a year and works forty hours of the week. MedPhone costs a fraction of one and answers all one hundred and sixty eight.
Yes. MedPhone routes complex or urgent calls to designated staff based on rules set per practice. Transfer rules cover on hours, after hours, and specific call types like clinical questions or urgent triage.
Ready to stop losing calls?
A 20 minute demo shows you the live pilot, the EHR integration in action, and pricing for your practice size. No commitment. No pushy follow up.
Book a demoPrefer email? Reach us at info@medphone.ai.
athenahealth Marketplace Partner | HIPAA compliant
Also building for eClinicalWorks, ModMed, Dentrix and NextGen.