An athenahealth AI receptionist that fills your schedule from the calls you miss today.
MedPhone is an AI phone agent for athenahealth practices, and a verified athenahealth Marketplace Partner. It answers every call, books and reschedules against your real availability, takes refill requests, and writes each conversation to the patient chart. HIPAA compliant.
An athenahealth AI receptionist is a voice AI system that connects to the athenahealth EHR to handle inbound patient calls end to end. It looks up the patient, checks real provider availability, books and cancels appointments, routes refill requests to the provider inbox, and writes a call summary to the chart, all while the caller is still on the line. MedPhone AI is a verified athenahealth Marketplace Partner, live in production at a Michigan family medicine practice.
It books into your schedule. It does not leave you a message about it.
Most phone products for medical practices drop requests into a portal or an inbox. Your staff still have to open athenahealth, find the patient, check who is free and book it themselves. That is not less work. That is the same work, moved.
MedPhone works inside athenahealth itself. A patient calls to move an appointment, and MedPhone finds them, sees what their provider actually has open, offers those times, books it and notes it in the chart. Nobody on your team touches it.
The appointment is booked before the patient hangs up.
What the missed calls are costing you.
Two numbers off your athenahealth call report is enough for a first estimate.
We take calls a month, and about percent go unanswered.
Change either number. The example starts at 800 calls a month with 20 percent unanswered, and assumes 15 percent of missed calls are new patient inquiries, half of those would have booked, and 65 percent never call back, at $3,000 lifetime value (Physicians Weekly, 2021).
160
missed a month
1,920
missed a year
288
were new patients
144
would have booked
94
never call back
Six things it handles without you. Everything else comes straight to your team.
New appointment booking
MedPhone works out what the patient needs, checks who is genuinely free, and books it. The confirmation and a summary of the call are in the chart before your team sees it.
Rescheduling and cancellation
MedPhone confirms who it is speaking to, finds the existing appointment, offers real alternatives and updates the schedule. The reason for cancelling is recorded so you can see the pattern.
Refill requests
MedPhone takes the medication, dosage and pharmacy, then drops the request into the provider's inbox ready to approve. No message to transcribe later.
Insurance verification intake
MedPhone takes the insurance details, matches them against the record, and flags anything that does not line up so it is caught before the visit rather than at the desk.
Provider preference and same day requests
Same day requests, waitlist adds, and patients who will only see one particular provider. You set those rules once.
Live transfer for anything else
Anything clinical, urgent, or unusual goes to the person you nominate. On hours and after hours can be routed differently.
Built with athenahealth, not around it
We partnered with athenahealth to empower your front desk.
Practices on athenahealth were losing patients to a phone nobody could get to. Solving that properly meant working inside athenahealth rather than scraping it from the outside, so we went through the Marketplace Partner process: engineering review, sandbox certification, and production approval by athenahealth themselves.
What that buys your practice is automation you can rely on. Nothing unofficial sits between us and your patient data, breaking changes reach us before they reach you, and an athenahealth release does not take your phones down with it.
Reviewed, not reverse engineered
The integration was inspected and approved by athenahealth partner engineering before it ever touched a live practice.
Front desk automation, not a bolt on
Booking, rescheduling, refills and chart notes run through the official API, so your staff work in one system rather than two.
Warned before it breaks
Partners get notice of breaking changes ahead of release. An unofficial integration finds out when the phones stop working.
Synergy Medical, Michigan.
A family medicine practice on athenahealth. Live since June 2026.
2,848
inbound calls handled in about two months
Measured, from the call log.
65 to 75%
of calls resolved without reaching staff
Estimated. Containment ran about 53 percent at launch.
10 to 15 hrs
of front desk time reclaimed per week
Estimated from the volume that no longer reaches staff.
HIPAA compliant from the first call.
Every voice interaction is treated as PHI: encrypted in transit, encrypted at rest, and access logged. MedPhone's PHI data flow and encryption detail are published on the compliance page.
What it returns, against what a hire costs.
At Synergy Medical MedPhone is capturing an estimated 101 to 135 new patients a year who would otherwise have reached voicemail, and taking ten to fifteen hours a week off the front desk. A full time front desk hire runs about $52,000 a year all in, works forty hours of it, and takes holidays.
athenahealth AI receptionist FAQ
What athenahealth practices ask before they book a demo.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
Yes. MedPhone is a verified athenahealth Marketplace Partner. The integration is reviewed, sandboxed, and approved by athenahealth, which means no unofficial API access and no risk of breaking on athenahealth releases.
MedPhone connects to athenahealth through official Marketplace Partner API endpoints. It reads patient records and provider schedules, books and cancels appointments, creates refill request tasks, and writes call summaries to the patient chart.
Yes. Every MedPhone call generates a summary that logs to the patient chart in athenahealth, along with the specific action taken. Front desk staff see the record in the same place they see every other patient interaction.
Two to four weeks from signing to the first live call. That includes athenahealth API integration testing in sandbox, custom call script tuning for the practice, and staff training on the transfer and dashboard tools.
Yes. MedPhone is configured with the appointment types specific to each practice. It handles new patient intake questions, existing patient follow ups, same day requests, waitlist adds, and provider preference routing.
Yes. HIPAA compliant from day one. PHI encrypted at rest and in transit. Full audit logging.
Yes. MedPhone ports the number or routes through your existing carrier. Your patients dial the same number they always have.
Transfer rules route them to your designated staff. You configure when to transfer, who to transfer to, and what happens after hours.
MedPhone pricing depends on your call volume rather than your headcount, starting at $150 a month. A front desk hire runs about $52,000 a year fully loaded. See the pricing page for the tiers.
See it book a real appointment in your athenahealth.
Twenty minutes. We show you the live pilot practice, book an appointment end to end, and price it for a practice your size.
Book a demoPrefer email? Reach us at info@medphone.ai.