The AI phone agent built inside athenahealth.
MedPhone is an athenahealth Marketplace Partner. It reads schedules, books appointments, reschedules, cancels, and handles refill requests directly through the athenahealth API. Every call logs to the patient chart. HIPAA compliant. Live in production.
- athenahealth Marketplace Partner
- HIPAA compliant, BAA available
- Live at a Michigan family practice
Not another bolt on. A phone agent that actually knows your EHR.
Most AI phone products for medical practices send appointment requests to a portal or an email inbox. Your staff still has to open athenahealth, find the patient, check the provider schedule, and book. That is not automation. That is a middleman.
MedPhone works directly through the athenahealth API. When a patient calls to reschedule, MedPhone pulls their record, checks their provider's availability, offers real open slots, books the new appointment, and writes the confirmation to the chart. No portal, no queue, no staff intervention required.
That is the difference between an AI voicemail and an AI receptionist.
Six call types, fully automated. Everything else routes to your team.
New appointment booking
Patient calls, MedPhone identifies the appointment type, checks the provider schedule, and books the slot. Confirmation is written to the chart with a call summary.
Rescheduling and cancellation
MedPhone verifies patient identity, pulls the existing appointment, offers new slots, and updates athenahealth. Cancellation reason is logged for reporting.
Refill requests
MedPhone captures the medication, dosage, and pharmacy. Refill request is created as a task in the provider's inbox, ready for approval.
Insurance verification intake
MedPhone collects insurance details, matches them to the patient record, and flags mismatches for the front desk.
Provider preference and same day requests
MedPhone handles same day booking, waitlist adds, and specific provider preferences based on the rules you set.
Live transfer for anything else
Complex triage, urgent clinical questions, or anything outside scope routes to a designated staff member. On hours and after hours rules are configurable.
Verified through the athenahealth Marketplace.
MedPhone is a verified athenahealth Marketplace Partner. Our integration is reviewed, sandboxed, and approved by athenahealth. That means no custom middleware, no unofficial API scraping, and no risk of breaking on the next athenahealth release.
Deployed at Synergy Medical, a Michigan family practice.
Live since June 2026, integrated through the athenahealth Marketplace Partner API.
2,848
inbound calls handled in about two months
Measured, from the call log.
65 to 75%
of calls resolved without reaching staff
Estimated. Containment ran about 53 percent at launch.
10 to 15 hrs
of front desk time reclaimed per week
Estimated from the volume that no longer reaches staff.
HIPAA compliant from the first call.
BAA signed before deployment. Every voice interaction is treated as PHI: encrypted in transit, encrypted at rest, and access logged. MedPhone's PHI data flow and encryption detail are published on the compliance page.
Under a third of the cost of a front desk hire.
A full time front desk staffer runs about $52,000 per year all in. MedPhone deploys for under $18,000 per year for a typical practice. And it works after hours, on weekends, and during the ten minutes your front desk is checking in a patient.
athenahealth AI receptionist FAQ
What athenahealth practices ask before they book a demo.
Still have questions?
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Yes. MedPhone is a verified athenahealth Marketplace Partner. The integration is reviewed, sandboxed, and approved by athenahealth, which means no unofficial API access and no risk of breaking on athenahealth releases.
MedPhone connects to athenahealth through official Marketplace Partner API endpoints. It reads patient records and provider schedules, books and cancels appointments, creates refill request tasks, and writes call summaries to the patient chart.
Yes. Every MedPhone call generates a summary that logs to the patient chart in athenahealth, along with the specific action taken. Front desk staff see the record in the same place they see every other patient interaction.
Two to four weeks from BAA signature to the first live call. That includes athenahealth API integration testing in sandbox, custom call script tuning for the practice, and staff training on the transfer and dashboard tools.
Yes. MedPhone is configured with the appointment types specific to each practice. It handles new patient intake questions, existing patient follow ups, same day requests, waitlist adds, and provider preference routing.
Yes. BAA available before deployment. PHI encrypted at rest and in transit. Full audit logging.
Yes. MedPhone ports the number or routes through your existing carrier. Your patients dial the same number they always have.
Transfer rules route them to your designated staff. You configure when to transfer, who to transfer to, and what happens after hours.
Under $18,000 per year for a typical primary care practice. See the pricing page for tiers.
Ready to see MedPhone running inside athenahealth?
The 20 minute demo shows the live pilot, the API integration, and pricing for your practice size.
Book a demoPrefer email? Reach us at info@medphone.ai.