Approved, build not started
MedPhone for NextGen practices.
MedPhone runs in production today on athenahealth. We are approved to integrate with NextGen and are prioritising the build by practice demand.
We will not tell you NextGen works today when it does not. This page updates when it goes live.
Where the NextGen integration stands.
NextGen has approved MedPhone to integrate. The build has not started, so nothing is working yet and we are not going to imply otherwise.
What is real today is athenahealth, where MedPhone answers calls in production at a Michigan family medicine practice. The voice layer, the call routing, the transfer rules and the chart write back are all built. What changes per EHR is the API underneath.
Practices on the list get told first when NextGen goes live, and they shape which workflows we build first.
What MedPhone does in production today.
Running on athenahealth. This is the capability that comes to NextGen when the integration lands.
- Answers every inbound patient call on the first ring, on hours and after
- Books, reschedules and cancels appointments against the provider schedule
- Takes prescription refill requests and routes them to the provider inbox
- Collects insurance details and flags mismatches for the front desk
- Transfers complex or urgent calls to your team on rules you set
- Writes a summary of every call back to the patient chart
Be first on MedPhone for NextGen.
Tell us your practice size and call volume. We will tell you honestly where NextGen sits in the queue, and you can see the athenahealth build running in the meantime.