Writing
Notes from building phone software for medical practices.
The arithmetic behind front desk costs, what HIPAA actually requires of a vendor, and what integrating with an EHR looks like from the inside. Written by the founder, not by a content team.
Latest
Building on the athenahealth API: what an AI phone agent can actually do
What "integrates with athenahealth" really means when a vendor says it, from the side that had to build it.
Agni Patel, 10 min read
HIPAA compliance for AI voice agents: a buying checklist
There is no HIPAA badge and no HIPAA license. Any vendor can claim compliance. Here are the seven questions that separate the ones telling the truth.
Agni Patel, 8 min read
What a front desk hire actually costs a primary care practice
The salary line is about $35,000. The real number is closer to $52,000, and the gap is where most practice budgets quietly go wrong.
Agni Patel, 8 min read
How much is your practice losing to missed calls?
Four numbers you already have, and the arithmetic that turns them into a figure your P&L never shows you.
Agni Patel, 5 min read
Rather run the numbers than read about them?
Bring twenty minutes and your call reports and we will do the arithmetic on your practice instead of a hypothetical one.
Book a 20 minute demo