Live in production
Voice AI for family medicine practices.
MedPhone is live in production at a family medicine practice in Michigan running athenahealth, where it has handled about 2,848 patient calls since June 2026.
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Voice AI for family medicine practices care: high volume, heavy rescheduling, routine refill requests, and a meaningful share of same-day sick visit requests. MedPhone AI is live in production at a Michigan family medicine practice on athenahealth, where it has handled approximately 2,848 patient calls since June 2026.
What makes family medicine call patterns different?
Family medicine sees the highest inbound call volume per provider of any outpatient specialty. The mix skews toward:
- Rescheduling and cancellation, driven by large established patient panels
- Prescription refill requests, especially for chronic condition management
- Same-day sick visit requests with time-sensitive triage implications
- Annual physical and preventive care scheduling
- Multi-generational family scheduling, where one caller books for several family members
The volume is routine. The variance is in urgency. A caller describing chest pain and a caller booking a flu shot arrive on the same line.
What does the AI phone agent handle?
- New patient booking with practice-specific intake questions
- Rescheduling and cancellation with real-time schedule check and chart write-back
- Refill requests routed as clinical inbox tasks for provider approval
- Same-day availability checks and waitlist adds
- Insurance information intake
- After-hours capture with next-business-day callback scheduling
What transfers to staff
Clinical questions, symptom descriptions, urgent triage, and anything the practice configures as out of scope. Transfer rules are set separately for business hours and after hours.
Which EHR does it work with?
athenahealth is the full integration, verified Marketplace Partner and live in production. eClinicalWorks and NextGen each cover core scheduling workflows today, with further capabilities in active development. We will go through exactly what is live for your EHR on a demo.
The full integration is set out on the athenahealth AI receptionist page, the mechanics of a single call on how AI phone agents work, and what it costs on the AI receptionist pricing page. The one production deployment behind all of it is the AI phone agent case study at a family medicine practice.
For the rules behind the compliance claims rather than our summary of them, Health and Human Services publishes the HIPAA Rules.
Voice AI for family medicine practices FAQ
What practices in this specialty ask before a demo.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
Yes. MedPhone's live production deployment is a family medicine practice in Michigan running athenahealth. Call flows are configured per practice for specific appointment types and provider preferences.
It checks same-day availability and books where the practice's rules permit. Any call including symptom description or urgency signals transfers to staff according to the practice's configured triage rules.
It captures the medication, dosage, and pharmacy, then creates a task in the provider's clinical inbox. Approval stays with the clinician.
At the live deployment it started around 53 percent on day one and improved as the call flows were tuned for that practice. The case study sets out exactly which figures are measured and which are estimated, and we would rather point you at that than quote a range here.
Multi-patient scheduling in a single call is handled in common cases and transfers in complex ones. Ask about your specific pattern on a demo.
Hear it take a real call.
Twenty minutes. Your EHR, a real call, and a straight answer on what is live today for a practice like yours.
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