Partial integration
An AI phone agent for Dentrix dental practices.
MedPhone's Dentrix integration covers core scheduling workflows today, with additional capabilities in active development. We will walk through exactly what is live for your practice on a demo.
Last updated:
We will not tell you Dentrix works today when it does not. This page updates when it goes live.
An AI receptionist for Dentrix practices is a voice AI system that connects to Dentrix to handle inbound patient calls: looking the patient up, checking provider availability, and booking or moving appointments. Core scheduling runs in production today. Refill task creation, insurance intake and chart write back are at varying stages of development on Dentrix, and all of them run in production on athenahealth.
What a Dentrix front desk fields all day.
Dental practices. General dentistry, and specialty practices running the same Henry Schein One stack.
- Six month hygiene recall, the single largest source of routine dental revenue
- Emergency toothache triage, where the caller is in pain and will phone the next practice within minutes
- Broken appointment rescheduling, which in dental is a daily job rather than an occasional one
- Dental benefit verification, which works nothing like medical insurance and has its own annual maximums
- Treatment plan follow up on work that was accepted and never booked
Dental economics run on recall and on chair time. An unfilled hygiene slot is gone for good, and an emergency call that reaches voicemail is a patient who is already dialing somebody else.
Where the Dentrix integration stands.
Core scheduling on Dentrix runs in production today. Beyond that, capabilities are at different stages, and the honest answer for any given workflow is either that it works now or that it is in development. We will not show you a feature grid that blurs the two.
What is real today is athenahealth, where MedPhone is answering patient calls in daily use. The call handling, the routing, the transfer rules and the writing back to the chart are all built and working. What changes per EHR is the connection underneath.
We have no named Dentrix practice to point you at yet. The production deployment behind everything on this site is a family medicine practice on athenahealth, and that is the one we will show you.
What a Dentrix AI phone agent would do first for a dental practice.
Dental phones do not sound like medical phones. These are the four we would take first on Dentrix, and they follow the money: recall, chair time and the emergency call that is already dialling somebody else.
Hygiene recall, which is the single largest source of routine dental revenue and the outreach that gets dropped first when the day gets busy
In development
Emergency toothache triage, where the caller is in pain and the practice that answers is the practice that treats them
In development
Broken appointment rescheduling, which in dental is a daily job rather than an occasional one, and the difference between a full chair and an empty one
In development
Treatment plan follow up on work the patient already accepted and never came back to book
In development
Straight answers about Dentrix.
Does MedPhone work with Dentrix today?
No. Dentrix has approved MedPhone to integrate and the build has not started. No dental practice is running on MedPhone. It is live in production on athenahealth, which is a medical system, so a dental practice cannot start today.
Is dental really different enough to need its own build?
Yes. Recall on a six month cycle, benefit plans with annual maximums that work nothing like medical insurance, and an appointment book organized around chair time rather than provider time. A medical scheduling integration does not map onto any of that.
What does joining the list get us?
You get told first when it goes live, and the practices on the list decide what we build before everything else. If enough dental practices ask for recall before emergency triage, recall goes first.
What MedPhone does in production today.
Running on athenahealth today. This is what comes to Dentrix when the integration lands.
The mechanics are on the how AI phone agents work page, and the AI phone agent case study at a family medicine practice sets out what two months of it actually produced.
- Answers every inbound patient call on the first ring, on hours and after
- Books, reschedules and cancels appointments against the provider schedule
- Takes prescription refill requests and routes them to the provider inbox
- Collects insurance details and flags mismatches for the front desk
- Transfers complex or urgent calls to your team on rules you set
- Writes a summary of every call back to the patient chart
See exactly what runs on Dentrix today.
Tell us your practice size and call volume. On a twenty minute demo we will go through exactly which workflows are live on Dentrix for a practice like yours, and which are still in development.