Integration in progress
MedPhone for eClinicalWorks practices.
MedPhone runs in production today on athenahealth. The eClinicalWorks integration is under active development, and we are lining up the first practices to go live on it.
We will not tell you eClinicalWorks works today when it does not. This page updates when it goes live.
Where the eClinicalWorks integration stands.
We are building against the eClinicalWorks API now. No eClinicalWorks practice is live on MedPhone yet, so we are not going to show you a feature grid as though one were.
What is real today is athenahealth, where MedPhone answers calls in production at a Michigan family medicine practice. The voice layer, the call routing, the transfer rules and the chart write back are all built. What changes per EHR is the API underneath.
Practices on the list get told first when eClinicalWorks goes live, and they shape which workflows we build first.
What MedPhone does in production today.
Running on athenahealth. This is the capability that comes to eClinicalWorks when the integration lands.
- Answers every inbound patient call on the first ring, on hours and after
- Books, reschedules and cancels appointments against the provider schedule
- Takes prescription refill requests and routes them to the provider inbox
- Collects insurance details and flags mismatches for the front desk
- Transfers complex or urgent calls to your team on rules you set
- Writes a summary of every call back to the patient chart
Be first on MedPhone for eClinicalWorks.
Tell us your practice size and call volume. We will tell you honestly where eClinicalWorks sits in the queue, and you can see the athenahealth build running in the meantime.