How MedPhone works. From ring to written back to the chart.
Every MedPhone call follows the same four step flow. Voice, EHR lookup, action, confirmation. Average call length is under two minutes.
Four steps, one call.
- 1
Ring and pick up
Patient dials the practice number. MedPhone answers on the first ring. Voice recognition identifies the caller intent within the first ten seconds of conversation. Booking, rescheduling, refill, insurance, or general question.
- 2
EHR lookup
MedPhone pulls the patient record from your EHR through the official API. It verifies identity through voice, checks provider schedules, and pulls existing appointments. All in under three seconds. The patient does not wait on hold.
- 3
Take action
MedPhone completes the request in real time. Books the appointment. Cancels the existing one. Creates a refill request task. Every action happens in the same session as the call, not queued for later.
- 4
Confirmation and chart write back
MedPhone confirms the action to the caller in plain English. A full call summary logs to the patient chart. Your front desk sees the record in the same place they see every other patient interaction.
The tech, briefly.
For the technically curious. If you would rather skip this and see the demo, jump down.
Voice
MedPhone runs on carrier grade AI voice infrastructure. Sub second latency, natural conversation flow, and the ability to handle interruption, clarification, and correction the way a human receptionist does.
EHR integration
Direct API integration, running in production today on the athenahealth Marketplace Partner API. eClinicalWorks is in build, and ModMed, Dentrix and NextGen are approved to integrate. Every EHR uses its own official API. No screen scraping, no unofficial middleware.
HIPAA layer
All PHI is encrypted at rest and in transit. Voice data is processed in secure, compliant environments. Full audit logging on every action. BAA available before deployment.
Transfer logic
Configurable rules route complex or urgent calls to a designated human. On hours transfer, after hours transfer, and voicemail fallback are all configurable per practice.
Automation coverage.
Six things MedPhone handles automatically.
- 1New patient appointment booking, with intake question flow
- 2Existing patient rescheduling and cancellation
- 3Prescription refill requests, routed to the provider inbox
- 4Insurance verification intake
- 5Same day and waitlist requests
- 6After hours callbacks and urgent triage routing
Everything else, including clinical questions and complex triage, transfers to your team based on the rules you set.
How MedPhone works FAQ
The mechanics, answered before you get on a call.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
Under two minutes for a routine booking, reschedule, or refill request. Complex calls that require transfer take longer because the caller has to be routed to a human.
Transfer. Configurable per practice. Some practices route all clinical questions to the nurse line. Others route only after hours.
Through the official EHR API. Appointments, cancellations, and refill requests appear in the same places your staff already uses.
