An AI phone agent priced for a group, not per front desk.
MedPhone bills on the call minutes your organisation uses, not on how many receptionists or locations you have. Adding a site does not add a licence.
What breaks when a phone vendor meets a multi site group.
Per seat pricing multiplies by every front desk you have
A vendor charging per seat charges again for every receptionist at every site. Ten locations with two staff each is twenty seats, whether or not those staff are on the phone. The bill scales with headcount rather than with call volume.
Call volume is uneven across sites
One location takes half the calls. Another is quiet on Tuesdays. Buying identical capacity for every site means overpaying at the quiet ones and running out at the busy ones.
Coverage gaps repeat at every location
Every site has the same lunch hour, the same after hours window, and the same ten minutes when the front desk is checking someone in. The gap is not one gap, it is one per location per day.
One bill, sized to call volume.
Priced on minutes, not seats or sites
MedPhone bills on the call minutes your organisation actually uses. Adding a location does not add a licence, and adding front desk staff never increases the bill.
One agreement, one BAA
A single Business Associate Agreement covers the organisation rather than one negotiation per site. Compliance review happens once.
Custom allowance above the published tiers
Groups running consistently above the top published tier move onto a recurring allowance sized to their real volume, priced against their own call reports rather than a rate card.
What the two pricing models do at group scale.
Take a group running 26,000 minutes of inbound calls a month across its sites, with 30 front desk staff between them.
Priced per seat
30 staff at $299 a seat, charged whether or not each person is on the phone.
$8,970 per month
Hiring a receptionist raises it. So does opening a site.
Priced on minutes
Enterprise tier plus overage at $0.30 a minute, on published rates before any group allowance.
$7,800 per month
Unchanged by headcount or site count. Only call volume moves it.
Both figures are illustrative and use published rates. At this volume neither is what a group would actually pay, because the published tiers stop well below it. That is the conversation to have with your call reports in front of us.
Multi location FAQ
What groups ask before they put us in front of their sites.
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No. MedPhone bills on the call minutes your organisation uses. Opening a location does not add a licence fee, and hiring front desk staff does not change the bill.
Groups running consistently above the top published tier move onto a recurring monthly allowance sized to their actual volume. It is priced against your own call reports rather than a rate card.
No. One Business Associate Agreement covers the organisation, so compliance review happens once rather than per location.
athenahealth is live in production. The eClinicalWorks integration is in active development, and ModMed, Dentrix and NextGen are approved to integrate but not yet built. Groups on those systems can join the list for their EHR.
Bring your call reports. We will price it against them.
Twenty minutes. We run your real volume through the model, show you the live athenahealth pilot, and tell you honestly where your EHR sits in the queue.
Book a demo