Pricing that reads like a hire, not a puzzle.
MedPhone starts at $150 per month. A typical primary care practice pays under $18,000 per year, all in. No per seat charges. HIPAA compliant on every tier.
For less than a third of what a front desk hire costs.
A fully loaded front desk hire in the US runs about $52,000 per year. That is salary, benefits, taxes, and turnover cost. Two hires is over $100,000, and neither of them picks up at 8 PM on a Tuesday.
MedPhone deploys for under $18,000 per year for a typical practice. It answers every call, on hours and after. It does not take vacation, sick days, or lunch breaks. It scales with call volume without a hiring plan.
That is not "supplement your front desk." That is replace one of them, redirect that budget to clinical staff, and get better phone coverage in the process.
| Front desk hire | MedPhone | |
|---|---|---|
| All in annual cost | About $52,000 | Under $18,000 |
| Hours covered | 40 hrs/week | 168 hrs/week |
| Calls handled simultaneously | 1 | Unlimited |
| Sick days | About 10/year | 0 |
| Turnover risk | High | None |
| EHR integration | Manual | Direct API |
| HIPAA | Requires training | Built in |
Three tiers. Pick the one that matches your call volume.
Every tier includes the full feature set. The difference is the monthly call minute allowance.
Core
500 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Scale
1,000 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Enterprise
2,000 minutes of call time included
Automated (Scheduling, Refills, Insurance)
Live Call Dashboard + Transcripts
SMS Appointment Reminders
Advanced Call Analytics
Billing Management
Higher volume or multiple locations?
Practices running consistently above the top tier are moved onto a custom recurring allowance sized to their actual volume. Talk to us and we will price it against your call reports.
Things we do not charge for.
- Per seat fees. Your entire practice, not per user.
- Setup fees for standard integrations.
- BAA. Always included.
- Standard EHR integration. Included on every tier.
Call minutes beyond your tier allowance are billed at $0.30 per minute. That is disclosed upfront and itemized on your monthly report. A practice running 4,000 minutes a month lands at about $1,200 per month all in.
Pricing FAQ
What practices ask before they commit.
Still have questions?
Can't find the answer you're looking for? Reach out to our team and we'll get back to you shortly.
MedPhone starts at $150 per month for 500 call minutes and scales with call volume, not headcount. A typical primary care practice runs about 4,000 minutes a month and pays roughly $1,200 per month, under $18,000 per year all in, which is under a third of the cost of a single front desk hire.
No. MedPhone pricing covers the entire practice, not per staff user. There are no per seat fees on any tier, so adding front desk staff never increases the bill.
Yes. Call minutes beyond your tier allowance are billed at $0.30 per minute. The rate is disclosed upfront and itemized on your monthly report, so the bill is predictable rather than buried in fine print.
Yes. The Business Associate Agreement is included on every MedPhone tier and signed before deployment.
Yes. Practices commonly start on a lower tier and move up as call volume grows. Downgrades work the same way with 30 days notice.
Get a quote in twenty minutes.
The demo covers the live pilot, your EHR, and specific pricing for your practice size.
Book a demo