AI receptionist pricing for a medical practice, billed on the calls it answers.
AI phone agent pricing from $150 a month. HIPAA compliant on every plan.
- No setup fee
- No contract
- No provider fee
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AI receptionist pricing at MedPhone is set at the practice level rather than per seat, so the bill does not move when front desk headcount does. Plans start at $150 a month for 500 call minutes, with any minutes beyond a plan's allowance billed at $0.30 each and itemized on the monthly report. A fully loaded front desk hire in the US runs about $52,000 a year by comparison.
Three tiers. Pick the one that matches your call volume.
Every tier includes the full feature set. The difference is the monthly call minute allowance.
Core
500 minutes of call time included
$150/mo
ScaleMost Popular
1,000 minutes of call time included
$300/mo
Enterprise
2,000 minutes of call time included
$600/mo
- Automated (Scheduling, Refills, Insurance)
- Live Call Dashboard + Transcripts
- SMS Appointment Reminders
- Advanced Call Analytics
- Billing Management
Work out your monthly bill.
Your phone system reports your monthly call minutes. A typical primary care practice runs around 4,000 a month. Groups and multi location organizations go well past that, and the slider goes there too.
4,000 minutes included. Every caller answered at once. Only $0.30 per AI minute.
The same six questions, three ways to answer them.
What a practice is really choosing between.
| Measure | Other AI phone tools | A staffed phone line | MedPhone |
|---|---|---|---|
| Hours covered | Varies by vendor | About 40 of 168 | All 168 |
| Callers at once | Varies by vendor | One | Every caller |
| Where the work lands | Varies by vendor | Typed in after the call | athenahealth, on the call |
| What you are billed for | Often per seat | Fully loaded wages | The calls it answers |
| Call records | Varies by vendor | Whatever was written down | Every call logged |
| To the first live call | Varies by vendor | Hiring, then training | Two weeks at Synergy Medical |
The middle two columns describe categories, not a named product, and say varies by vendor where there is no figure worth quoting. Ours are the same numbers used everywhere else on this site, and the two weeks is what it took at one real practice rather than a promise about yours.
What it returns, set against what a hire costs.
We take calls a month, and about percent go unanswered.
Change either number. The example starts at 800 calls a month with 20 percent unanswered, and assumes 15 percent of missed calls are new patient inquiries, half of those would have booked, and 65 percent never call back, at $3,000 lifetime value (Physicians Weekly, 2021).
160
missed a month
1,920
missed a year
288
were new patients
144
would have booked
94
never call back
No setup fee. No contract. No provider fee.
No setup fee
Connecting your EHR and going live costs nothing extra.
No contract
Month to month. Stay because it works, not because you signed.
No provider fee
One price for the whole practice, however many providers you have.
Call minutes beyond your tier allowance are billed at $0.30 per minute. That is disclosed upfront and itemized on your monthly report. A practice running 4,000 minutes a month lands at about $1,200 per month all in.
More on HIPAA compliance, pricing across several locations, and an AI receptionist against an answering service.
AI receptionist pricing FAQ for a medical practice
What practices ask before they commit.
Still have questions?
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MedPhone starts at $150 a month for 500 call minutes and scales with the calls you take, not the people you employ. A typical primary care practice runs about 4,000 minutes a month. Set against a fully loaded front desk hire at roughly $52,000 a year, MedPhone costs a fraction of one.
No. MedPhone pricing covers the entire practice, not per staff user or per provider. There is no setup fee and no contract either, so adding staff or providers never increases the bill.
Yes. Call minutes beyond your tier allowance are billed at $0.30 per minute. The rate is disclosed upfront and itemized on your monthly report, so the bill is predictable rather than buried in fine print.
Yes. Every MedPhone tier is HIPAA compliant, with PHI encrypted at rest and in transit and every call logged for audit. There is no separate compliance fee on any plan.
Yes. Practices commonly start on a lower tier and move up as call volume grows. Downgrades work the same way with 30 days notice.
Get a quote in twenty minutes.
The demo covers the live pilot, your EHR, and specific pricing for your practice size.
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